Quick Print Option (Icon) missing in IP 16 PS 19 and IP 17

(Doc ID 2384953.1)

Last updated on APRIL 11, 2018

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After upgrade from IP15.6 to IP16.19, Quick Print option is not available in the application.

EXPECTED BEHAVIOR
-----------------------
After upgrade to IP16.19 the Quick Print option should be available.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Public Sector Application
2. The Quick Print Option is not available.


Changes

 No Changes done, standard application.

Cause

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