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Undo Record Does Not Work On Quote Item List Applet Consistently (Doc ID 2385187.1)

Last updated on APRIL 11, 2018

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

In :  8.1.1 [21112] version, Configuration - General

Undo Record does not work on Quote Item List Applet consistently  

When Undo Record (both via shortcut key and Menu Item) after entering a non-existent Product (first data entry field),  below error occurred . User cannot exit until entering any valid part number, and then Delete the line item.

However, Undo Record would work if doing the following steps:
1. Delete a line item
2. Then any subsequent Undo Record would work until exit the Quote line item applet.

 
ERROR
-----------------------
'Product w/ ST constraint' is a required field.  Please enter a value for the field. (SBL-DAT-00498)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Entering a non-existent Product (first data entry field)
2. Undo Record (both via shortcut key and Menu Item)
3. Error occur "'Product w/ ST constraint' is a required field.  Please enter a value for the field. (SBL-DAT-00498)"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot undo record on Quote Item List Applet

Changes

 

Cause

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