Cancel Operation On File Attachment

(Doc ID 2385297.1)

Last updated on APRIL 11, 2018

Applies to:

Siebel eCommunications - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.7 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR  
---------------
Cancel operation on file attachment  

When adding a duplicate attachment, users may sometimes click on a button in the parent applet. This causes an implicity save on the attachment, where there is a pop-up to Overwrite the attachment or Cancel.

EXPECTED BEHAVIOR
-----------------------
Expectation of business is not to continue the  logic once the cancel on attachment applet is clicked.

STEPS
-----------------------
Navigate to any Attachment view where the parent applet has a method. For example, Quotes > Attachments using eCommunications app. 1. Navigate to the above view.
2. Add an EXISTING attachment. Do not save.
3. Click on the 'Verify' button in the parent applet. This causes an implicit save in the attachment applet. This will open a pop-up, asking if you would like to Overwrite, Ok or Cancel.
4. Click on 'Cancel'.
5. Method 'Verify' is still triggered, which is not expected. 6. In the attachment applets, the record is still there, but is blanked out, which is another unexpected behavior.

BUSINESS IMPACT
-----------------------
After canceling, this is continue the functionality at the top.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms