Getting Error CustomIO access is not allowed After Upgrading To IP2017

(Doc ID 2385810.1)

Last updated on APRIL 12, 2018

Applies to:

Siebel CRM Desktop - Version 17.0 [IP2017] to 17.0 [IP2017] [Release V17]
Information in this document applies to any platform.

Symptoms

On : 17.4 [IP2017] version, CRM Desktop for Outlook

Customer discovered that after upgrading to IP2017 that their customizations are now failing in the CRM Desktop application.  They are getting the following errors for their custom IOs

ERROR
-----------------------
Connection error: CustomIO access is not allowed

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms