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Getting Error CustomIO access is not allowed After Upgrading To IP2017 (Doc ID 2385810.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM Desktop - Version 17.0 [IP2017] to 17.0 [IP2017] [Release V17]
Information in this document applies to any platform.

Symptoms

On : 17.4 [IP2017] version, CRM Desktop for Outlook

Customer discovered that after upgrading to IP2017 that their customizations are now failing in the CRM Desktop application.  They are getting the following errors for their custom IOs in CRM Desktop General Log files:
"Connection error: CustomIO access is not allowed"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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