Modify Order\Disconnect Order Taking More Time

(Doc ID 2387115.1)

Last updated on APRIL 16, 2018

Applies to:

Siebel eCommunications - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
modify/disconnect order is taking almost 1 minute to navigate to the order line item view.

EXPECTED BEHAVIOR
-----------------------
It should not take so much time to navigate to order line item view.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Modify Order
2. Observe how much time it takes to navigate to the order line item view.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to wait for a long time

Cause

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