Textarea Control Value is Overwritten With Previous or next Record Icons

(Doc ID 2387232.1)

Last updated on APRIL 17, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Text area field value is copied to next record when next or previous record is performed

STEPS

1. Go to service request screen
2. Provide value in the text area field i.e.,summary field and click on next/previous record arrows at the bottom of the list applet/clicking in the white space between the arrow
If there are two records and the cursor/focus is in the text area field of the first record, the data is copied to the second record's text area

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms