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Not Able to select values in Pick List Using Arrow Keys While Using JAWS (Doc ID 2387247.1)

Last updated on APRIL 17, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------

Not able to select values from drop down of list applet in query more when JAWS software is running.When the JAWS software is closed, working as expected.

EXPECTED BEHAVIOR
-----------------------
User should be able to select the values in picklist using up and down arrow keys

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application and make sure that JAWS is running on that machine
2. Navigate to any list applet which has pick list
3. Press ALT+Q
4. Navigate to static piclist field and select the values using up and down arrow keys


Cause

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