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Unable To Start Siebel eMedia Object Manager After Upgrade To IP17 (Doc ID 2387406.1)

Last updated on AUGUST 18, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


After successfully upgrading to IP2017, unable to use eMedia Application.

After providing the credentials for login, the following error is displayed (in both the browser page and OM log):

SBL-UIF-00391: The type of user agent is not defined or user agent is not initialized.

The issue can be reproduced at will with the following steps:

1. Access OM link
2. Enter credentials
3. Page loading is entering a loop
4. The session times out


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