Unable To Start SSA ID Api In SRBroker Log After Database Restore

(Doc ID 2388886.1)

Last updated on APRIL 19, 2018

Applies to:

Siebel Financial Services CRM - Version 16.12 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.12 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
Siebel Server cannot be started after database refresh.


EXPECTED BEHAVIOR
-----------------------
Siebel Server should start up fine even after doing a database refresh.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. export the database from other environment
2. import the database
3. try to bring the siebel server up
4. SRBroker gets terminated due to "Unable to start SSA ID api"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms