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SARManalyzer and SARMQuery show wrong duration for long running process or query (Doc ID 2389189.1)

Last updated on JULY 23, 2018

Applies to:

Siebel CRM - Version 8.2.2.14.15 [IP2014] to 17.6 [IP2017] [Release V8 to V17]
Information in this document applies to any platform.

Symptoms

 After processing SARM file with SARManalyzer or SARMQuery the duration of a long running process/query is wrong

sometimes sarm output file shows:

A. 10-15 minutes for a operation that has finished in more than 1 hour

B. in some cases (lower occurrence) 7 months for a operation that has either finished in a few seconds or more than one hour

Changes

 no changes, only long running process/query is affected

Cause

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