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Not Able To Submit Orders In Siebel (Doc ID 2389628.1)

Last updated on APRIL 22, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.18 [IP2015] version, Siebel Workflow

Not able to submit orders in Siebel  


ERROR
-----------------------
Error invoking service 'SWISubmitOrder', method 'process' at step 'Submit Order WS'.(SBL-BPR-00162)
--
Failed to load the JVM Dll. Check that the specified dll name is correct.(SBL-EAI-05006)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the order
2. User is getting Submit Failed error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the order

Cause

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