Cannot Query Service Request With REST

(Doc ID 2391286.1)

Last updated on APRIL 27, 2018

Applies to:

Siebel Service Enterprise - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Version 17.4


Customer wants to have REST API calls to service requests


Customer use a generic user who did not have position/responsibility to make the call so it fails with permission denied this cause the call to fail this happens with any user who did not have a position or responsibility


Cause

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