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When Take Export From Communication Gives All Activities In The Export File (Doc ID 2391329.1)

Last updated on APRIL 25, 2018

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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When take export from communication gives all activities in the export file

Problem Description
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From Communication screen when we take export of email activities, it gives all email activities in the export field which can be seen under Activities screen or Inquiry-->Activity.
For Example: Suppose the record count is 10 in the communication screen, in the export record count is 20 activities.
This is because one email activity in the communication screen is associated to Inquiry 1-12345 and Inquiry number itself is having 10 activities. So when we take export from communication screen it, give 10 email activities of communication + 10 activities of inquiry.
Ideally this export should give only 10 records which can be seen in the communication.

Changes

 

Cause

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