Restoring Old Context Whenever Clicked On Thread Bar

(Doc ID 2391435.1)

Last updated on APRIL 27, 2018

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.9 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Restoring Old Context whenever clicked on Thread Bar

Replication steps:

1. Navigate to SR list applet and query for Open SRs;
2. Now pick the first SR and drill down over that, it will go to detail applet;
3. Close the SR;
4. Now click on thread bar on the top left corner for list applet, its displaying all the four records, though one has been closed.
5. Expectation is to display only Open SRs (3 only), because one we already closed.
6. When the refresh it's done, its displaying the 3 records only that is expected.

Cause

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