EBilling PDF Invoice Displays Questinmark instead of Roman Numerals

(Doc ID 2391675.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Self-Service E-Billing Consumer Edition - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

On : 6.2 version, E-Billing B2B

ACTUAL BEHAVIOR
---------------
When a report is run to produce an Invoice PDF, the resulting PDF file does not show the symbol for roman numeral three (looks like 3 capital letters I such as "III") .
It gets replaced by a question mark.

EXPECTED BEHAVIOR
-----------------------
It should display the symbol for the roman numeral 3 (III)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Just run the report for a customer named INFINITY III and notice the customer name becomes INFINITY ?

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the customer name in the invoice is not accurate.

Changes

 

Cause

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