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Mails Not Delivering Through ESD (Doc ID 2391970.1)

Last updated on APRIL 27, 2018

Applies to:

Siebel Email Marketing Server - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Siebel Marketing


Mail sending through ESD are failing, while the same configuration working fine in DEV environment.

They are able to send mails using ESD previously through SMTP mail server.
Now customer changed the mail server to IDC mail server and wants to use authentication to send mails, so we passed few custom propertied in and tried launching campaigns, mail delivery is failing

Should be able to send emails through ESD

1) Set-up ESD and perform email campaign.

2) Send emails using ESD

3) Note that the email is not getting delivered to the recipients.

Unable to send email through ESD/MTA. This directly affects all users, who are unable to cmmunicate to customers / leads and this causes loss of potential revenue and productivity.




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