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Email Status Not Updated To Bounced (Doc ID 2392359.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Marketing - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.17 [IP2016] version, Siebel Marketing

During Siebel Campaign Load/Launch, EMS is NOT updating email status to ‘Bounced’ for an invalid email address , rather its updating as ‘Sent’ which is not expected.

EMS should be updating email status to ‘Bounced’

The issue can be reproduced at will with the following steps:

1. Launch an Email Campaign

2. Send email and check Recipient status

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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