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Email Status Not Updated To Bounced (Doc ID 2392359.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Marketing - Version 16.17 [IP2016] and later
Information in this document applies to any platform.


On : 16.17 [IP2016] version, Siebel Marketing

In Customer's SIT environment, For Siebel List Load – EMS is NOT updating email status to ‘Bounced’ for an invalid email address , rather its updating as ‘Sent’ which is not expected.

 EMS should be updating email status to ‘Bounced’

The issue can be reproduced at will with the following steps:
Send email and check status

The issue has the following business impact:
Due to this issue, users cannot determine the Status of email sent. it is affecting the business as it is hard to determine if the emails been sent out successfully


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