Email Status Not Updated To Bounced
(Doc ID 2392359.1)
Last updated on JULY 21, 2020
Applies to:Siebel Marketing - Version 16.17 [IP2016] and later
Information in this document applies to any platform.
On : 16.17 [IP2016] version, Siebel Marketing
During Siebel Campaign Load/Launch, EMS is NOT updating email status to ‘Bounced’ for an invalid email address , rather its updating as ‘Sent’ which is not expected.
EMS should be updating email status to ‘Bounced’
The issue can be reproduced at will with the following steps:
1. Launch an Email Campaign
2. Send email and check Recipient status
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