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Few Of The Async Requests Are Crashing In Prod Daily with errors SBL-OSD-02006, SBL-SRB-00061 (Doc ID 2392458.1)

Last updated on APRIL 27, 2018

Applies to:

Siebel Workflow - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, System Admin

Few of the asynchronous requests are failing in prod daily with below error message

SBL-SRB-00061: Process WfProcMgr on Siebel Server PRODCRM22 terminated.

The requests are getting successful on resubmitting .

 


ERROR

SBL-SRB-00061
SBL-OSD-02006

call stack:

PROCESS 3218 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 35183472!!!
Current Time: 03/20/2018 16:04:16.467

/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN8CSSModel15TriggerCTEventsE12CTObjectTypePKDsS2_S2_P10CSSBusComptRK14CCFPropertySet+0x6f)[0x1694b6f]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEijRK8SSstringRK14CCFPropertySet+0x124)[0x16d4c34]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEijRK8SSstring+0x6f)[0x16d500f]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp12RuntimeEventEij+0x4c)[0x16d508c]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp16EventWriteRecordEi+0x58)[0x16d6b68]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11WriteRecordEbP13CSSObjectBase+0x3aa1)[0x16fa9b1]


fdr:

225117 1521561856 35183472 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_DSTR SqlObj Destruction -757637432 0 EQX WOF Action
225118 1521561856 35183472 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_FREE Object Deallocation -549180512 -750451160
225119 1521561856 35183472 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree -572988924 0 :"
225120 1521561856 35183472 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0



Changes

 

Cause

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