Error SBL-EAI-04397 Observed While Doing UPSERT Operation From REST API

(Doc ID 2392472.1)

Last updated on MAY 08, 2018

Applies to:

Siebel System Software - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Error when upserting record using REST API

The error is "ERROR": "No user key can be used for the Integration Component instance 'Product Defect'.(SBL-EAI-04397)"

The payload is:
{
"Id":"1-A9C6C7",
"Field Name": "PSS-1551"
}

The customer has ensured that the IO has the IC Key of REST ROWID User Key:1 with the field if Id.

ERROR

SBL-EAI-04397

Changes

 

Cause

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