My Oracle Support Banner

IP17 Workflow Process Publish Errors With "Cannot activate task "WF NAME' version [4]. Make sure it has 'Completed' status. (SBL-BPR-00501)" (Doc ID 2394134.1)

Last updated on MAY 02, 2018

Applies to:

Siebel Workflow - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION: Siebel 17.6 [IP2017]
SIEBEL APP O/S: Oracle Solaris on SPARC (64-bit)

ISSUE STATEMENT:
----------------------------

When there are multiple versions of a workflow process in IP17 Siebel Tools (3 versions in this particular issue), and modify its latest version, delivering the workflow process then generates generates and error.

Furthermore, when trying to publish and activate the workflow process from Siebel Tools, it generates another error.

ERROR MESSAGE:
--------------------------
a. The error that occurs when trying to deliver the workflow process is the following:

The deliver failed with error:
The same values for '<?>' already exist.

If you would like to enter a new record, please ensure that the field
values are unique (SBL-DAT-00382)

b. The error that occurs when trying to publish and activate the workflow process is the following:

Cannot activate task "DAV_Insert Online Transaction SR WF' version [4]. Make sure it has 'Completed' status. (SBL-BPR-00501)

STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Create a workflow process with multiple version numbers (this usually occurs when the workflow process had multiple versions from a lower Siebel version and then the environment is upgraded to latest IP17 version).

2. For the workflow process with multiple version, choose the highest version number and edit it, make some change to it, then try to deliver it to the IP17 workspace.

3. The reported error then occurs at the workflow process delivery to the workspace.

4. Then, for the same workflow process record, try to publish it from Siebel Tools and the reported error occurs when doing the workflow publishing and activation.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Since the modified workflow process cannot be deliverd to the workspace due to the error, the workflow process cannot be used in the environment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.