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Some Default Items are not Downloaded (Doc ID 2394795.1)

Last updated on MAY 04, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
After upgrading to 15.18 while selecting promotion "PIVA Relax Go" default products Soglia Spesa Dati
VF Daily Web Ric are not being added to the Order

EXPECTED BEHAVIOR
-----------------------
The products should get added by default due to the cardinality rules

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create Order and select the promotion "PIVA Relax Go"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the default products in sales order process

Cause

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