Siebel Tools Crash When Trying To Validate BC/Applet/Business Service

(Doc ID 2396649.1)

Last updated on MAY 09, 2018

Applies to:

Siebel CRM - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, System Admin

When attempting to perform object validation on Siebel Tools, i.e. validate BC/Applet/Business Service, it crashes.

Call stack
-----------------------
- CALL STACK -
sscfdm!CSSTypeDef::EnumAttributeDefs+15
ssdtval!CSSValidatorEngine::BuildCache+5ee
ssdtval!CSSValidatorEngine::CheckSpecificComponent+2f9
ssdtval!CSSRepositoryValidatorDlg::OnOK+26e
mfc110u!_AfxDispatchCmdMsg+3f
mfc110u!CCmdTarget::OnCmdMsg+12d
mfc110u!CDialog::OnCmdMsg+1b
mfc110u!CWnd::OnCommand+7b
mfc110u!CWnd::OnWndMsg+64
mfc110u!CWnd::WindowProc+22
mfc110u!AfxCallWndProc+99
mfc110u!AfxWndProc+46
mfc110u!AfxWndProcBase+34
user32!InternalCallWinProc+23
user32!UserCallWinProcCheckWow+109
user32!SendMessageWorker+581
user32!SendMessageW+7f
user32!xxxButtonNotifyParent+66
user32!xxxBNReleaseCapture+138
user32!ButtonWndProcWorker+a07
user32!ButtonWndProcW+54
user32!InternalCallWinProc+23
user32!UserCallWinProcCheckWow+109
user32!CallWindowProcAorW+ab
user32!CallWindowProcW+1b
mfc110u!CWnd::DefWindowProcW+46
mfc110u!CWnd::WindowProc+3e
mfc110u!AfxCallWndProc+99
mfc110u!AfxWndProc+46
mfc110u!AfxWndProcBase+34
user32!InternalCallWinProc+23
user32!UserCallWinProcCheckWow+109
user32!DispatchMessageWorker+3b5
user32!DispatchMessageW+f
user32!IsDialogMessageW+5f6
mfc110u!CWnd::IsDialogMessageW+2e
mfc110u!CWnd::PreTranslateInput+2b
mfc110u!CDialog::PreTranslateMessage+bc
ssdtval!CSSRepositoryValidatorDlg::PreTranslateMessage+69
mfc110u!CWnd::WalkPreTranslateTree+21
mfc110u!AfxInternalPreTranslateMessage+3f
mfc110u!CWinThread::PreTranslateMessage+b
siebdev!CSSDevShell::PreTranslateMessage+3f
mfc110u!AfxPreTranslateMessage+17
mfc110u!AfxInternalPumpMessage+2b
mfc110u!AfxWinMain+67
siebdev!__tmainCRTStartup+12b
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+70
ntdll!_RtlUserThreadStart+1b


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Tools
2. Choose a Siebel object for validation
3. Right-click > Validate

Cause

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