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Provide Ability to Define Type Of Upgrade Path Based On Commitment Parameter Selection (Doc ID 2397648.1)

Last updated on MAY 14, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Goal

An enhancement request needs to be created for the following:
"define type of upgrade path based on commitment parameter selection e.g., allow the new commitment to start at the end of previous commitment or continue with an existing commitment”

Customer calls this a ‘Sidegrade’ if the original commitment is continued and there is only a change to the data bucket purchased by the customer.

All these values will still need to be entered manually and ensured that a type corresponds to the right set of commitment parameter selection.

Solution

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