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Failed To Connect To DISA On Your Machine (Doc ID 2398139.1)

Last updated on MAY 13, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.18 [IP2015] version, Client Functionality

When attempting to run DISA,
the following error occurs.

ERROR
-----------------------
Failed to connect to Desktop Integration Siebel Agent on your machine! Please make sure it's running or check its configurations.(SBL-UIJ-52871)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install DISA
2. Make the whitelist changes

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run DISA

Cause

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