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Field Substitutions Not Working For Email Template Items with .DOCX format (Doc ID 2399323.1)

Last updated on MAY 16, 2018

Applies to:

Siebel CRM - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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Field Substitutions not working for email Template Items with.docx attachments


EXPECTED BEHAVIOR
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Field Substitutions should for email Template Items with .docx attachments


STEPS
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The issue can be reproduced at will with the following steps:

1) In email Templates->Template Items, Create a new advanced template with recipient group as Contacts and attached a word document(.docx) with only content as [Contact.Full Name]
2) sent email using Outbound Communications Manager -> Create Request BS
3) Received the email with the docx attachment but when we try to open it, we get error...The file cannot be opened because there are problems with the content of the file.

If we use .txt file instead of .docx, it works fine.


Changes

 

Cause

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