Intermittent Error (SBL-DAT-00461)"(SBL-EAI-04376) While Creating A New Customer Using Siebel Inbound Web Service

(Doc ID 2401096.1)

Last updated on MAY 21, 2018

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.17 [IP2013] version, Siebel EAI

When attempting to create new customers ,
the following error occurs.

ERROR
-----------------------
EAISiebAdpt EAISiebAdptErr 1 000086b75a6041ae:0 2018-02-02 15:01:30 [0] Method 'SetFieldValue' of business component 'Contact' (integration component 'Contact') returned the following error:
"The operation is invalid when there are no rows available.(SBL-DAT-00461)"(SBL-EAI-04376) (0x7501cd)
EAISiebAdpt EAISiebAdptTrcDebug 5 000086b75a6041ae:0 2018-02-02 15:01:30 Finished execution of Upsert method


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Creating a new Customer (Account/Contact/Address Creation) using inbound Webservice


Cause

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