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Component Is Going To Partially Offline (Doc ID 2401613.1)

Last updated on MAY 21, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
This is the back-end activity , downstream systems sends the request for Order Creation.
We are facing frequent crash in ABO Bulk Order processing in Production.
Component is going Partially offline after every deployment

EXPECTED BEHAVIOR
-----------------------
The component should not go offline Partially.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. ABO Bulk Order processing is crashing
2. Every time the Component is bounced , it starts processing the Bulk Request and after 25-30 Requests are processed, Crash is coming again and component is going Partially Offline.
3. Crash is occurring in Workflow "ABO Bulk Request - Submit Process" in vanilla step "Next Action Set" in the logs.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the Order processing

Changes

 

Cause

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