Component Is Going To Partially Offline
(Doc ID 2401613.1)
Last updated on JANUARY 21, 2024
Applies to:
Siebel CRM - Version 15.18 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
On : 15.18 [IP2015] version, Order Management
ACTUAL BEHAVIOR
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This is the back-end activity , downstream systems sends the request for Order Creation.
We are facing frequent crash in ABO Bulk Order processing in Production.
Component is going Partially offline after every deployment
EXPECTED BEHAVIOR
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The component should not go offline Partially.
STEPS
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The issue can be reproduced at will with the following steps:
1. ABO Bulk Order processing is crashing
2. Every time the Component is bounced , it starts processing the Bulk Request and after 25-30 Requests are processed, Crash is coming again and component is going Partially Offline.
3. Crash is occurring in Workflow "ABO Bulk Request - Submit Process" in vanilla step "Next Action Set" in the logs.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete the Order processing
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |