Browser Back Issue - Other's Activity List View

(Doc ID 2401806.1)

Last updated on MAY 22, 2018

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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User is not navigating back to the 'Other's Activity List View' when clicking on Browser Back arrow from 'Activity Attachment View'

EXPECTED BEHAVIOR
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User should navigate back to the 'Other's Activity List View' when clicking on Browser Back arrow from 'Activity Attachment View'

STEPS
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The issue can be reproduced at will with the following steps:

1)Login to Application
2)Go To Sitemap-->Activities screen
3)Click on Other's Activity List i.e User will navigate to Other's Activity List View
4)Create Activity record and click on 'Go' button. i.e If we have more User Types in drop down, select one User Type (ex: Siebel Administrator) and click on 'Go' button.
5)Drill down on Activity Record by clicking on 'Type' field value. i.e User will navigate to 'Activity Attachment View'
6)Click on Browser Back arrow in browser level
7)User should navigate back to the 'Other's Activity List View' but user is still in the 'Activity Attachment View'

Note: Issue can able to replicate with all the browsers

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Navigation through application is broken and much more clicks are required than needed

Cause

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