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SBL-SMI-00028: Internal: Failed to get the HELLO acknowledge message after applying pathcset 18 on top of IP2015 (Doc ID 2402151.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Siebel eAutomotive - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


When attempting to launch the siebel login page, the following error occurs



From screen:

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try to logging in again [hh:mm:ss]



From the Siebel Web Server the following error is generated:



The issue can be reproduced at will with the following steps:
1. Apply the Siebel patchset 18 on top of Siebel IP2015
2. Open the browser and enter the siebel url




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