Product Displays Wrong Red Color in Configurator
(Doc ID 2402430.1)
Last updated on APRIL 29, 2021
Applies to:
Siebel eCommunications - Version 15.18 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
Refresh issue in eConfigurator
When selecting a product, the product becomes red erroneously, instead of black/blue.
ERROR
OpenUI_CFG::Unhandled Event::RefreshAppletJSPRODUCT_CONFIG_Cfg Cx Runtime Instance Frame (JS HI)
STEPS
1. Launch eConfigurator.
2. Press to select Product
Result: PrOduct becomes red erroneously, instead of black/blue.
User selects a product inside the configurator and sees it as "red", something that is confusing, since the "red" color has only the products that must NOT be selected due to incompatibility rules.
Only if user "refreshes" applet by pressing "Help >"About View">"OK", then the correct color of the Product displays (i.e., black or blue).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |