Cannot Delete HTML File From The Campaign Treatment Screen.

(Doc ID 2402776.1)

Last updated on MAY 23, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.8 [IP2016] version, Siebel Client Functionality

ACTUAL BEHAVIOR

Cannot delete HTML file from the Campaign Treatment screen.

Since the Siebel upgrade, when our team needs to delete an HTML file from a treatment, once we hit the delete button (garbage bin) the screen just hangs and spins, and it takes takes 5+ minutes to delete. The file size is not big, such as 120 KB. The only way to move on to do more work once this happens is to close out of Siebel completely, open it back up, re-log in and then go back into the campaign and treatment. It is causing a lot of extra time because we frequently have to delete HTML files from multiple treatments during the email testing process to swap out updated files. I've attached a screenshot to explain further.

EXPECTED BEHAVIOR

Delete does not cause hanging.

STEPS

The issue can be reproduced at will with the following steps:
1. Go to Administration - Document > Literature
2. Click on 'New File' button to create a new record.
Choose File Name ='README.html', Literature Type = Offer Template, Access Level = Basic (default), Verification Status = Successful.
It is created successfully, Name = README, the same as the File Name.
3.Click on file name,gets File Download pop-up, click on Download button (Edit button is grayed out), the README.html opens in a separate window.
4.In Offers > drill down on an offer, drill down on a treatment, there is Edit Email.
5. Click on + to add a .html file.
6. Click on garbage icon to delete.

pop-up says:

Are you sure you want to delete the selected record in 'Email Template'?

click on OK


Changes

 

Cause

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