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Siebel Split Promotion Keeps Aggregate Component Product With Wrong Action Code (Doc ID 2402851.1)

Last updated on MAY 24, 2018

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.13 [IP2016] version, Order Management

ACTUAL BEHAVIOR  
---------------
When perform Split Promotion Aggregate component product action code is updated as delete along with source promotion


EXPECTED BEHAVIOR
-----------------------
Aggregate component product should not get action code as delete instead it should be with action code as Update

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Product Line : SPLPL

2. Create 4 products as below SPLC1, SPLC2 and SPLC3, SPLC4 under product line SPLPL
3. Create Following 3 Promotions
A) Name : SPLTP1 ; Type : Bundled Promotions
Component Product : SPLC1(Def Card : 1), Action: Disconnect

B) Name : SPLTP2 ; Type : Bundled Promotions
Component Product : SPLC2(Def Card : 1), Action: Disconnect
Aggregate Product :- (Def Card : 0) because this is optional component for the promotion and Action: Disconnect
Product Line :SPLPL
Description : SPLPL
Please don't add any default products for aggregate component

C) Name : SPLSP ; Type : Bundled Promotions
Component Product : SPLC1, SPLC2(Def Card : 1), Action: Disconnect
Aggregate Product :- (Def Card : 0) because this is optional component for the promotion and Action: Disconnect
Product Line :SPLPL
Description : SPLPL
Please don't add any default products for aggregate component

Split :-
Name : SPL
Component :-
Promotion 1 : SPLTP1
Promotion 2 : SPLTP2

Release all the products
Scenario
==========
1. Create Account : Test ; Account Type : Residential
2. Create New Sales Order Under this Account
3. Add SPLSP promotion in line items
SPLSP
|--> SPLC1
|--> SPLC2
4. Do edit promotion and click on SPL (product line) and add SPLC3
SPLSP
|--> SPLC1
|--> SPLC2
|--> SPLC3
5. Submit and Auto Asset Order with above structure
6. Now click on Split Promotion >> Split popup and select SPL product line
7. Source promotion SPLSP is disconnected which is correct, but SPLC3 also disconnected. Below is the action code

SPLSP - Delete
SPLTP1 - Add
SPLTP2 - Add
SPLC1 -Update
SPLC2 -Update
SPLC3 -Delete

SPLC3 should not delete instead it should move under SPLTP2 with action code as Update where 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, incorrect action code is updated for Component product

Changes

 

Cause

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