IP17 AI Unable To GET The Connect String From Zookeeper

(Doc ID 2403503.1)

Last updated on MAY 25, 2018

Applies to:

Siebel CRM - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.6 [IP2017] version, System Admin

ACTUAL BEHAVIOR
---------------
IP17 Webserver not getting the the app server connect string after env bounce.

- AI CommonLoggerLog.log shows below error:

2018-05-25 02:09:33,896 [ERROR] - com.siebel.swsm.store.ConfigStore:getConnString org.codehaus.jettison.json.JSONObject$Null cannot be cast to java.lang.String
2018-05-25 02:09:35,639 [INFO] - com.siebel.swsm.store.ConfigStore:getConnString Cloud Gateway URl to fetch the ConnectionString : https://unx8198.telecom.co.nz:9011/siebel/v1.0/cloudgateway/discovery/services/ecommwirelessobjmgr_enu/connectstring
2018-05-25 02:09:35,648 [INFO] - com.siebel.swsm.store.ConfigStore:getConnString Connect String JSON:{
  "ConnectString" : null
 

- Below error in cloudgateway.log:

2018-05-25 03:08:56 ERROR CG_LOGGER - com.siebel.opcgw.cloudgateway.ZKServiceDiscoveryOperations:No active process for service: ecommwirelessobjmgr_enu
2018-05-25 03:08:56 ERROR CG_LOGGER - com.siebel.opcgw.cloudgateway.ZKServiceDiscoveryOperations:No active process for service: ecommwirelessobjmgr_enu

Changes

 

Cause

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