Siebel EChannel Is Not Appearing In The Drop Down In Edit Web Layout

(Doc ID 2404093.1)

Last updated on MAY 28, 2018

Applies to:

Siebel Tools - Version 18.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
For doing the PRM application-related changes "Siebel eChannel" is needed in the application drop down for doing edit web layout changes. Presently "Siebel eChannel" is not appearing in IP17 web tools.

EXPECTED BEHAVIOR
-----------------------
"Siebel eChannel" should appear in IP17 web tools.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Web Tools > Go to Applet > Edit Web Layout
2. Search for Siebel eChannel

Cause

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