Multiple Queries On BC PS Case Approvers When Navigated From HLS Case For Same Case
(Doc ID 2404282.1)
Last updated on NOVEMBER 18, 2019
Applies to:
Siebel CRM - Version 16.10 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When perform basic operation on HLS Case like Drilldown, Update, Insert...etc, multiple SQLs are getting triggered on PS Case Approvers BC on table S_CASE_APPR for same Case Id
EXPECTED BEHAVIOR
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Single SQL should trigger on PS Case Approvers BC upon perform basic operation on HLS Case
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Go to site map Case
3. Drilldown on Case
4. Navigates to Case>>Activity view
5. Multiple SQLs are triggered on table S_CASE_APPR for same Case Id
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |