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Open UI, AURORA Theme: Missing Menu Items in HLS Case Activity List Applet (Doc ID 2404442.1)

Last updated on MAY 31, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] to 17.0 [IP2017] [Release V16 to V17]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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When navigating to HLS Case Activities View -> HLS Case Activity List Applet, user cannot access all menu items: Cancel and Delete are missing. This is only reproducible with AURORA theme.


EXPECTED BEHAVIOR
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User should be able to access all menu items. ( they can be enabled or disabled depending on business rules but they should exists in the menu items)


STEPS
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The issue can be reproduced at will with the following steps:


1. Login to public sector application after setting AURORA theme in the User preferences -> Behavior

2. Navigate to Site map -> Cases - drill down on a case ( this navigates to HLS Case Activities View )

3. Check the Activities bottom applet ( HLS Case Activity List Applet ) and open menu items

4. Note that Cancel and Delete are missing


Changes

 

Cause

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