Crash On Calendar Activity Drilldown In IP16

(Doc ID 2404555.1)

Last updated on MAY 29, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, System Admin

Siebel application getting crashed on production Environment when using the drill-down to navigate calendar gantt chart view from the activities.
This issue could be replicated in dedicated client connecting to production application as well.

Call Stack
-----------------------
sslcshar!CCFPropertySet::InternalData::Release+0x39
sslcshar!CCFPropertySet::InternalData::Reset+0x7d
sslcshar!CCFPropertySet::InternalData::Release+0x5d
sslcshar!CCFPropertySet::~CCFPropertySet+0xa
swcacafr!CSSSWEFrameActHICalGrid::SendEmailNotification+0xe5aa
swcacafr!CSSSWEFrameActHICalGrid::SendEmailNotification+0xf41a
swcabcfr!CSSSWEFrameGantt::CreatePropertySet+0x3e4
swcacafr!CSSSWEFrameActHICalGrid::SendEmailNotification+0xdc7f
swcabcfr!CSSSWEFrameGantt::GetControlDefinition+0x2d3
swcacafr!CSSSWEFrameActHICalGrid::SendEmailNotification+0xeb2c
swcabcfr!CSSSWEFrameGantt::GetCustomCtrlInfo+0xdc
sscaswbc!CSSSWEFrame::GetControlUIProperties+0x883
sscaswbc!CSSSWEFrame::GetControlsObjInfo+0x3ef
sscaswbc!CSSSWEFrameList::GetControlsObjInfo+0xe8
sscaswbc!CSSSWEFrame::GetUIObjInfo+0x322
sscaswbc!CSSSWEFrame::GetObjectInfo+0xbef
sscaswbc!CSSSWEComponent::Execute+0x140
sscaswbc!CSSSWEComponent::PostExecute+0xcf
sscaswbc!CSSSWEComponent::Execute+0x14d
sscaswbc!CSSSWEComponent::PostExecute+0xcf
sscaswbc!CSSSWEComponent::Execute+0x14d
sscaswbc!CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr+0x311
sscaswbc!CSSSWEHtmlPUIContentHandler::DoShowView+0x3bc
sscaswbc!CSSSWEContentHandler::CS_ShowView+0x3ce
sscaswbc!CSSSWEContentHandler::ShowView+0x43a
sscaswbc!CSSSWEActionMgr::ActionBuildViewAsync+0xb21
sscaswbc!CSSSWEActionMgr::DoPostedAction+0xd5
sscaswbc!CSSSWEActionMgr::CheckPostedActions+0x16b
sscaswbc!CSSSWEFrameMgrInternal::InvokeAppletMethod+0x13b2
sscaswbc!CSSSWECmdProcessor::InvokeMethod+0x82e
sscaswbc!CSSSWECmdProcessor::_ProcessCommand+0xa7d
sscaswbc!CSSSWECmdProcessor::ProcessCommand+0xc58
sscaswbc!CSSSWECmdProcessor::ProcessCommand+0xfb
sscaswbc!CSSServiceSWEIface::Request+0x342
sscaswbc!CSSServiceSWEIface::DoInvokeMethod+0xdca
sscfom!CSSService::InvokeMethod+0x2cd
siebel!CSSScriptDebuggerClientUIService::GetTheClient+0x10fc6
siebel!CSSScriptDebuggerClientUIService::GetTheClient+0xffd1
siebel+0x5b54
mfc110u!CWinThread::Run+0x3f
mfc110u!AfxWinMain+0x67
siebel!siebel_xmlns::NamespaceContext::SetTargetNamespace+0x5e80
kernel32!BaseThreadInitThunk+0xe
ntdll!__RtlUserThreadStart+0x70
ntdll!_RtlUserThreadStart+0x1b


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to the application
2. Navigate to Activities
3. Drill-down to Contact
4. Drill-down on Start field
5. Application crashes

Changes

 

Cause

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