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Prod Prom Rule Id Not Updated When Loading Promotions Through Offers (Doc ID 2405017.1)

Last updated on JULY 12, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Prod Prom Rule Id not updated in case of Promotion product added through product offer

EXPECTED BEHAVIOR
-----------------------
Prod Prom Rule Id should be updated with correct value in case of Promotion product added through product offer


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create Product Class and release it(Test Class)
1. Create Product(Example : Test Product) and specify the class name as "Test Class"

2. Create Promotion(Test Proomotion) and add following aggregate under this promotion
Class : Test Class
Min/Max/Def : /999/

3. Create Product offer as below
A) Product Offer Name : Test Offer
B) Response Actions :-
Response = Accept
C) Actions :-
Action Type = New
Action Code = Add
Base Product = Test Promotion
Component Product = Test Product

release all versioned objects and do clear cache

Now try to create order with the created offer using following inbound request

<soapenv:Body>
<asi:ApplyMultipleOffersforOrder_Input>
<raf:ListOfRafproductofferio>
<raf:RafProductOffer>
<raf:Sequence>1</raf:Sequence>
<raf:ProductOfferId>1-3O14J</raf:ProductOfferId>
</raf:RafProductOffer>
</raf:ListOfRafproductofferio>
<asi:SaveInstance>Y</asi:SaveInstance>
<asi:AssetId></asi:AssetId>
<asi:AccountId>1-3O5CR</asi:AccountId>
</asi:ApplyMultipleOffersforOrder_Input>
</soapenv:Body>


Verify the *ProdPromRuleId* for product line item in output., in this scenario *ProdPromRuleId* value did not get updated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, not able to sell products through offers

Changes

 

Cause

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