Application logged Out On Searching Products In Attribute Search List Applet Using Enter Key

(Doc ID 2405038.1)

Last updated on MAY 30, 2018

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] to 18.5 [Release V15 to V17]
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Application logging out when trying to search product in *Attribute Search List Applet* using Enter Key

EXPECTED BEHAVIOR
-----------------------
Should be able to search products in *Attribute Search List Applet* using Enter Key

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Implemented following changes in *Attribute Search Applet* because customer want to display only *Name* field in this search applet

Changes in Tools :-

1. Login to Siebel Tools and Query for Applet *Attribute Search Applet*

2. in Applet User Properties change the following two user property values

A)
User Property Name : Product Search Fields
User Property Current Value : Name, Can Customize, Vendor Location, IsComplexProductBundle, Start Date, End Date, XA Class Name, Product Line, Vendor, Part #, Description
User Property New Value : Name

B)
User Property Name : Show Price Attribute
User Property Current Value : Y
User Property New Value : N


3. compile the changes

4. Login to Siebel Application

5. Go to Sales Order and Create the Order, drill down on Order Number

6. Go to Catalog --> Search

Now it will show only Name field in search applet

7. enter some text in Name and hit on Enter

Blank browser window appears

Note :-

if we set the *Show Price Attribute* UP value to Y then scenario working fine.

Need to set following User property on *Attribute Search Applet* to test this scenario using Enter Key in latest siebel versions(18.5)

Name: Default Applet Method

Value: Search

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are facing the application logout issue which is causing application unavailability for that session. User again have to re-login to continue working on the application

Changes

 

Cause

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