Issue With Call Type/Custom Field Clicking on 'Save All' - Calendar Applet

(Doc ID 2406515.1)

Last updated on JUNE 13, 2018

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------

Call Type field value is not saving when user clicks on Save All button in 'eCalendar Detail Applet Daily' Applet
 

EXPECTED BEHAVIOR
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Call Type field value should be saved when user clicks on Save All button in'eCalendar Detail Applet Daily' Applet

REPLICATION STEPS
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1)Login to Siebel Tools
2)Display 'Call Type' field in 'eCalendar Detail Applet Daily' applet and compile the changes.
3)Login to Application
4)Go to Sitemap-->Calendar screen (View: HI Activity Calendar View)
5)Create new record in 'Activity HI Calendar Applet' and user will navigate to 'eCalendar Detail View'
6)Give the below field values in 'eCalendar Detail Applet'.
Description: Test
Repeat Type: Daily
Note: Once we give Repeat Type Field value as 'Daily, then applet toggles
to 'eCalendar Detail Applet Daily'. After giving the values, click on 'Save This One' Button
7)Once user click on 'Save This One' button, then user navigates back to 'HI Activity Calendar View'
8)Drill down on newly created Calendar (Description: Test) in Activity HI Calendar Applet and then user navigates to 'eCalendar Detail View'
9)Select 'Call Type' field value and then click on 'Save All' button in 'eCalendar Detail Applet Daily' applet.
10)Once user click on 'Save All' button, then user navigates back to 'HI Activity Calendar View'
11)Again Drill down on newly created Calendar (Description: Test) in Activity HI Calendar Applet and then user navigates to 'eCalendar Detail View'
12)Observe selected 'Call Type' field value is saved or not.
Note: Selected Call Type field value is not saved


BUSINESS IMPACT
-----------------------
The issue has the following business impact: Data corruption for every user of the Calendar detail view


Changes

 

Cause

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