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IIR Installation Error - Segmentation fault (core dumped) (Doc ID 2406524.1)

Last updated on JUNE 01, 2018

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, System Admin

When attempting to bring up the IIR server after installing on Red Hat 7, the following error occurs.

ERROR
-----------------------
Segmentation fault (core dumped) $SSABIN/ssasvck -h$SSA_CSHOST $v 2>> $SSASERVERLOGSDIR/idsup.stderr
....
Segmentation fault (core dumped) $SSABIN/ssasvck -n$SSA_CSHOST $idsup_hosts -w$SSASERVERWORKDIR -l$SSASERVERLOGSDIR -h$SSA_CSHOST $v 2>> $SSASERVERLOGSDIR/ssacssv.err -3$SSASERVERLOGSDIR/ids.dbg $SSA_SE_OPTS $* 2>> $SSASERVERLOGSDIR/ssacssv.stderr


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install IIR on RHEL 7.4
2. Attempt to start the IIR application using dblist and/or idsup
3. Error is returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot start the IIR server

Changes

 

Cause

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