Not Able To Synchronize An IO Using a Local DB - Error : SBL-EAI-04381

(Doc ID 2406713.1)

Last updated on JUNE 01, 2018

Applies to:

Siebel Product Configurator Integration Object - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, eConfigurator

When attempting to synchronize an IO in Siebel Tools, the following error occurs.

ERROR
-----------------------
SBL-EAI-04381: For instance of Integration Component 'Repository Integration Component Field', using user key '[Name] = "Id" AND [External Name] = "Id"', a record with identical values already exists in the Siebel database.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Siebel Tools using a local db
2. Select an IO
3. Press synchronize

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize IO's

Cause

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