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SR Correspondence Attachments Getting Corrupt After Edit (Doc ID 2407579.1)

Last updated on JUNE 06, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

 Correspondence is generated correctly. Download of the generated correspondence works fine.

Users are required to do certain SR reviews which involves opening the SR > correspondence and Editing it.

SR reviewer downloads the correspondence and Edit the word file and save it back.

After that if user retries to download the edited attachment again;  sometimes there is MS Word error message box:
"Word was unable to read this document. It may be corrupt.
Try 1 or more of the following: Open and repair the file. Open the file with the Text Recovery Converter."

Once some Correspondence attachment gets this error it cannot be recovered. 

Changes

 

Cause

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