F9: Email Body Text Disappears When User Click Outside Of The Body Box.

(Doc ID 2407729.1)

Last updated on JUNE 06, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Some users report that when are using eMail Response with F9 functionality, for some reason the email body texts are disappearing or lost when they are clicking outside of the email body box using Plain Text email template. The behavior can be reproduced with the following steps below:

  1. Login to Siebel OpenUI.
  2. Click F9 to send a outbound email.
  3. Choose a Plain Text email template.
  4. Click inside of the body text box and then click outside of the email box text.
  5. The email body texts is disappear or getting lost when user click outside of the email box text.

 

NOTE: This behavior was reproduce on eMail Response using F9 functionality with Plain Text email templates. It work fine with HTML email templates.

Changes

 

Cause

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