My Oracle Support Banner

HTML Format: Highlighted Text Is Not Available In The Inbound activity (Doc ID 2408103.1)

Last updated on JUNE 06, 2018

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------

When email activity creates in the communication(Inbound Emails), the highlighted format is not seen in the emails.
 

EXPECTED BEHAVIOR
-----------------------
HIghlighted formatting has also

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup an email inbound processing on a mailbox
2. Send an email to that email box with a part of text highlighted in yellow
3. View the activity created in communications screen

Highlighting does not appear



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.