HTML Format: Highlighted Text Is Not Available In The Inbound activity

(Doc ID 2408103.1)

Last updated on JUNE 06, 2018

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------

When email activity creates in the communication(Inbound Emails), the highlighted format is not seen in the emails.
 

EXPECTED BEHAVIOR
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HIghlighted formatting has also

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup an email inbound processing on a mailbox
2. Send an email to that email box with a part of text highlighted in yellow
3. View the activity created in communications screen

Highlighting does not appear



Cause

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