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Email Template- Merge Field Shows Blank Value (Doc ID 2408985.1)

Last updated on JUNE 08, 2018

Applies to:

Siebel Marketing - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In Siebel Open UI, when user navigates to the Offer --> Email Treatment -> Drilldown on the email treatment -> select the category as Merge Fields, user is not able to select any items.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login and navigate to Offers -> Treatments -> Email treatment
2. Drill down on the email treatment
3. Select Merge fields and try to select a field from the list to add it to the template. It is not possible , the list is empty

Changes

 

Cause

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