Outlook Meeting From External Organizer Fails With SBL-EAI-04403 Error.

(Doc ID 2409055.1)

Last updated on JUNE 08, 2018

Applies to:

Siebel CRM Desktop - Version 17.4 [IP2017] and later
Information in this document applies to any platform.


If a CRM Desktop user syncs a meeting invite from external user (non-siebel user), sync fails with the following error:

Error processing ORGANIZER. The CalDAV account owner's Email Address 'xyz@abc.com' shouldn't be shared with others. Below is the list of Siebel Employees sharing the email.

The issue can be reproduced at will with the following steps:

1. Select a meeting from external organizer.
2. Share it with Siebel
3. Fill required fields
4. Send/Save the meeting
5. Run Sync




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