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Outlook Meeting From External Organizer Fails With SBL-EAI-04403 Error. (Doc ID 2409055.1)

Last updated on JUNE 08, 2018

Applies to:

Siebel CRM Desktop - Version 17.4 [IP2017] and later
Information in this document applies to any platform.


If a CRM Desktop user syncs a meeting invite from external user (non-siebel user), sync fails with the following error:

Error processing ORGANIZER. The CalDAV account owner's Email Address '' shouldn't be shared with others. Below is the list of Siebel Employees sharing the email.

The issue can be reproduced at will with the following steps:

1. Select a meeting from external organizer.
2. Share it with Siebel
3. Fill required fields
4. Send/Save the meeting
5. Run Sync




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