My Oracle Support Banner

Outlook Meeting From External Organizer Fails With SBL-EAI-04403 Error. (Doc ID 2409055.1)

Last updated on JUNE 08, 2018

Applies to:

Siebel CRM Desktop - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

If a CRM Desktop user syncs a meeting invite from external user (non-siebel user), sync fails with the following error:

Error processing ORGANIZER. The CalDAV account owner's Email Address 'xyz@abc.com' shouldn't be shared with others. Below is the list of Siebel Employees sharing the email.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select a meeting from external organizer.
2. Share it with Siebel
3. Fill required fields
4. Send/Save the meeting
5. Run Sync

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.