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Siebel IP2017 Application Login Fails with Link Missing Error post Upgrade from IP2014 PS5 (Doc ID 2409261.1)

Last updated on JANUARY 13, 2020

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.


On : 17.5 [IP2017] version, Upgrade

When attempting to access Siebel application post upgrade to IP2017 (17.5 with interim patch), application does not come up and the following error occurs.

Link <?>, referred to in the multi valued link definition <?>, business component definition <?>,does not exist (SBL-DAT-00456)

The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Perform upgrade to IP 17.5 with interim patch.
2. As part of upgrade, perform all the steps.
3. Check to see if application is working.

The issue has the following business impact:
Due to this issue, users cannot bring up the application and this was causing a setback.


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