Web Template Issue In IP2017- While opening web template preview other controls are vanishing

(Doc ID 2410063.1)

Last updated on JUNE 12, 2018

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Upgrade

ACTUAL BEHAVIOR
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While trying to edit web layout in Siebel Web Tools the changes are not kept

EXPECTED BEHAVIOR
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Editing layout in Web Tools should be kept after saving.

STEPS
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The issue can be reproduced at will with the following steps:
1). Applet Name: Contact Form Applet: We are doing edit web layout through siebel IP17 web tools.
2). We inactivated one control in Siebel Life sciences application
3). Now we are opening web template preview other controls are vanishing in Life sciences and All applications
4). When we are inspect the changes in client application still the status field is appearing in Contact form applet.
5). One more thing we observers we are not able to delete any controls/labels in Edit web layout

Changes

Cause

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