Custom Web Template Not Visible In Edit Web Layout

(Doc ID 2410464.1)

Last updated on JUNE 12, 2018

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Configuration - Dev Env

ACTUAL BEHAVIOR
---------------
Edit weblayout is not allowing customer to make the Changes.

EXPECTED BEHAVIOR
-----------------------
The Edit weblayout should allow the Customer to make the Changes.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer has Replaced,,withtag in HTML for one of the Web Template : Applet Form 4 Column (Edit/New) - Expanded – WB for Applet : “GEHC PRM Activity Form Applet (SCW)” (rest other applets mentioned in SR has no issue with,

,tag). PFB screenshot of the modified html tags .2. Even after making required changes Customer still couldn’t see the anything in Edit-Web layout.3. Customer would like to know if they have missed something from the provided guidelines. Also in case if changes are correct then Customer Would like to know if there are any alternative approach to the issue.BUSINESS IMPACT-----------------------The issue has the following business impact:Due to this issue, users cannot View the Edit weblayout to make the Changes.

Changes

 

Cause

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